San BalancePurchase and Subscription Policy
How subscriptions, renewals, cancellations, refunds, device access and purchase restoration work.
01Where purchases are made
Digital subscriptions and capabilities on iPhone and iPad are purchased through Apple App Store, and on supported Android devices through Google Play. Purchases inside Telegram use Telegram Stars only where offered. The checkout shown on your device is the source of truth for the seller, product, billing period, currency, local price and availability.
02Plans and included tools
San Balance offers Free, Pro and Pro Plus access. The Store comparison displayed before purchase defines current account, device, synchronisation, export, Telegram, Creator, currency and other feature limits. Eligible tools are included with a plan according to that table. A capability is sold separately only when checkout clearly displays a separate product, such as WhatsApp where available.
03Prices, taxes and trials
Apple, Google or Telegram displays the final price or Stars amount before confirmation. Local currency conversion, tax and store price tiers may differ by country or region. A trial applies only when the checkout explicitly states its duration, eligibility and post-trial price. Free access and feature previews are not automatically a paid-subscription trial.
04Renewal and cancellation
Apple and Google subscriptions renew automatically for the billing period shown at checkout unless cancelled through the same store before renewal. Available periods may include 1, 3, 6 or 12 months. Cancelling stops future charges and normally keeps access active until the paid expiry. Removing the app or deleting a San Balance account does not cancel a store subscription; use the subscription settings of the original store.
05Telegram Stars
Telegram access can be connected by all account types, with features and limits determined by the active San Balance plan. Where Stars purchases are enabled, a one-month subscription may renew only if Telegram checkout explicitly describes recurring billing. Multi-month Stars products are prepaid and do not automatically renew unless the checkout states otherwise. The bot provides the available purchase status, support and cancellation route for recurring Stars billing.
06Activation and account linking
After the platform reports a successful purchase, San Balance verifies the receipt or payment reference on the service and links the entitlement to the signed-in San Balance account. Access begins after successful verification and may require an internet connection. Store credentials and full payment-card details are not received by San Balance.
07Restore purchases
Restore Purchase checks eligible transactions from the original Apple or Google account and reapplies them to the linked San Balance account. Telegram restoration reconnects the verified Stars purchase to the same San Balance identity. Restoring a purchase is separate from recovering a San Balance account, importing a backup or synchronising financial records. Contact support if the store confirms an active purchase but access is not restored.
08Devices and offline entitlement
Each plan has a device limit shown in the Store. Registering a new device may require removing an older one. A removed device immediately loses new online access and synchronisation when it receives the change. For supported offline use, a previously verified entitlement may remain available until its authorised offline period or paid expiry; the app rechecks entitlement after reconnecting.
09Refunds and payment disputes
Apple and Google control refunds for purchases they process; request a refund through the original store. Telegram Stars refund handling follows Telegram's available bot and payment-support process. San Balance can investigate activation or duplicate-entitlement issues but cannot directly reverse a store charge it did not process. Mandatory consumer refund rights remain unaffected.
10Duplicate purchases and plan changes
The Store should identify an active equivalent entitlement and avoid offering an unnecessary duplicate purchase. A verified Apple or Google subscription can limit purchase of the same plan through Stars. Upgrades, downgrades, proration and effective dates follow the rules displayed by the purchasing platform. If two different platforms charge separately, contact support with non-secret order references so the entitlement history can be reviewed.
11Usage limits and unavailable features
Plan quotas and feature limits apply as displayed in the app. Reaching an online quota does not remove your local records. Creator, exchange, WhatsApp or other capabilities can depend on provider approval, API availability, regional support and the installed app version. A preview, roadmap item or disabled control is not a purchased entitlement. The Store will label capabilities that are currently available.
12Purchase support
For activation, restoration or billing-support questions, use the in-app purchase history and support route or email support@sanbalance.app. Include the platform, product and non-secret order reference. Never send passwords, one-time codes, full payment-card details or private store credentials.
Manage a purchase
Open the San Balance Store to review current access and restore purchases. Use Apple, Google or Telegram to manage renewal and billing.