Privacy policy

01Data storage and synchronisation

San Balance keeps an encrypted local database on supported mobile devices. If account synchronisation is enabled, eligible user-scoped copies are stored by the service so that the same signed-in user can recover and synchronise their records. San Balance never asks for or stores a full bank-card number, card PIN or online-banking password.

02How data is used

Data is used to calculate balances, produce reports, schedule reminders, provide exports and operate the features you request. San Balance does not provide financial advice.

03Connected services

Optional connections such as Google Calendar or WhatsApp receive only the information needed for the action you enable. Their own policies also apply, and a connection that you do not enable does not receive San Balance records.

04Offline and device storage

For offline continuity, supported clients may cache selected financial records and sign-in identity on the device. Protect the device, use an available screen lock, and remove local data before transferring or disposing of it.

05Feature-specific collection

San Balance collects information only for features that are available and that you choose to use. A label, explanation or disabled control on its own does not collect customer financial input. Material changes to data handling require an updated policy and an appropriate notice.

06Google advertising, cookies and identifiers

Where advertising is enabled, Google and other advertising partners may collect, share and use information to select, deliver, measure and protect ads. On the website, third parties may place and read cookies in a browser or use web beacons, IP addresses and other identifiers as a result of ad serving. In an app, Google and consent providers may process device, app or network identifiers. Personalised advertising is used only after any consent required for the user’s region; eligible paid plans remove San Balance third-party advertising.

How Google uses information from sites or apps that use its services

07Store purchases and entitlements

Apple App Store, Google Play or Telegram processes the payment method. San Balance receives only the product, purchase state, expiry and a store reference needed to verify and restore entitlement; it does not receive or store the full card details used by those providers.

08Privacy-safe diagnostics

Crash and problem reports are limited and redacted. They exclude balances, transaction descriptions, exported files, passwords, tokens and full email addresses unless the user deliberately attaches separate material after reviewing it.

09Your choices and legal receipts

Required Terms and Privacy acknowledgement is collected as part of registration and can be recorded with server time. Optional advertising or marketing consent remains separate. Use the public account-deletion instructions or Account & security to exercise deletion.

10Security and owner access boundary

Private financial pages require authentication and each financial row is restricted to its owning user. The San Balance owner/admin console cannot browse customer accounts, transactions, payments, balances or export files. It is limited to operational account status, verified entitlements and aggregated or redacted diagnostics. Server secrets never appear in the customer interface or exports.

11Deletion and retention

You can permanently delete your San Balance account from Account & Security. App data and known linked Google or Outlook events are removed when connector access permits it. Events written only to a device calendar may remain and must be removed manually. External providers may retain data under their own policies.

12Contact

Email support@sanbalance.app or use the in-app Contact page for privacy questions. Never send passwords, full card numbers or secret keys.